Refund policy

Monthly plans

Paid plans are billed monthly, in advance, through Stripe. You can cancel or move to a smaller plan at any time from the Billing portal on the Usage page. The change takes effect at the start of the next billing month, and you keep your current plan until then.

We don't refund part of a month you've already started.

Overage and postcards

Calls past your plan's allowance are added to your next invoice. Postcards are charged for cards we actually send; a card we skip (for example, an undeliverable address or a company that asked to be removed) is never charged.

Mistakes

If we charged you by mistake, or the service didn't work for a stretch you paid for, email us within 30 days of the charge and we'll make it right, by refund or credit.

Email: [email protected].